Customer Service Archives - CVC Success Group

Podcast #319: How To Become The Community Expert In What You Do

by Jerry Isenhour | Jul 16, 2025 | Business Culture, Community Involvement, Customer Service, The CVC Home Service Success Network

One of the best ways to build your business to the highest level is to become the community expert, but it takes more than just doing a good job – you have to speak to your community and become known in your community. Your community are the people who buy from...

Podcast #287: Do You Really Understand Your Customer

by Jerry Isenhour | Oct 16, 2024 | Customer Service, The CVC Home Service Success Network, Training

Success in business requires the business to understand the customer – what they want and what are the fears they have. It is impossible to build trust and a relationship if we do not understand the customer’s needs and fears. There is a long list of...

Podcast #234: How Good Are Your Team Members At The Follow-Up?

by Jerry Isenhour | Aug 16, 2023 | Customer Retention, Customer Service, Follow-Up Process, The CVC Home Service Success Network

CVC Success Group coaches Jerry & Sheryl Isenhour & Brandi Biswell. One of the most successful processes of closing sales and retaining customers is the follow-up process that the company uses. Often it relies on the human effort to do it and for so many...

Podcast #195: Success Requires Making A Great First Impression

by Jerry Isenhour | Aug 31, 2022 | Customer Service, First Impressions, The CVC Home Service Success Network

CVC Success Group coaches Jerry & Sheryl Isenhour & Brandi Biswell. The first impression that a customer has with any service company will likely be their interaction with the Customer Service Representative – what Brandi Biswell has coined as “The...

Podcast #176: Great Teamwork Is What Makes A Dream Reality

by Jerry Isenhour | Mar 2, 2022 | Business Culture, Customer Service, The CVC Home Service Success Network

CVC Success Group coaches Jerry & Sheryl Isenhour & Brandi Biswell. This week’s episode of The Chimney & Fireplace Success Network focuses on how teamwork is what builds the culture and creates the ultimate customer experience for any company....

Episode #156: How To Manage The Customer Journey For Success

by Jerry Isenhour | Oct 13, 2021 | Customer Service, Marketing Ideas, The CVC Home Service Success Network

CVC Succcess Group coaches Jerry & Sheryl Isenhour & Brandi Biswell Each and every customer travels a journey in doing business with you, the goal must be for every business to make this a successful journey and one that leads them into being not only a...