Joshua Kelley

Josh has done every job possible in the business, accounting, warehousing, purchasing, service, installation, sales, and management. Through his unique ability of doing every position needed in a company, he was able to write SOPs and document every position in the company, and eliminate waste. By doing this, his business is able to run itself without day to day oversight, and manage the business remotely from any place in the world.

One thing you should know about Josh is that he has ADD. So what does that mean for you? My short term memory is the worst. But my long term memory is great. With the bad short term memory, I need to stay focused on the task at hand, so usually employees the use of a large audio system at his desk, maybe some fidget widgets. Because squirrels! And once you see that squirrel it’s hard to get back to the task at hand. Also I don’t really like to repeat myself.

Often as a business owner or manager you often have a razor thin attention span. I had to come up with a solution to eliminate my distractions, and employee interruptions for the same question over and over. It hit me one day when I was onboarding a CSR. We had all the documentation in the world for that position but none of the work flow and if/and/then questions where they were quickly available. So I started to put together a website, and each time a problem or question came up I would put it onto the website. From there we would start creating workflows, FAQ’s, job descriptions and more. With regular tweaking my interruptions were minimized and I answered most of the questions in the business. So my answer to most questions was have you checked the website?So instead of interrupting me 10,20,30 times I get one or two strange ones by phone. I don’t have to be there anymore.