Podcast # 371: Are You Measuring What Really Matters?
Many home service companies can tell you how much revenue they produced—but can they tell you how much profit they kept? A busy schedule, ringing phones, and trucks on the road do not always mean the company is financially healthy. Without accurate measurements,...
Podcast #370: How Are You Inspecting for What Is Expected?
Are your employees consistently doing what you expect—or are you simply assuming they are? Establishing expectations is only the beginning. Effective managers must consistently inspect, measure, coach, and follow up to ensure company standards are being followed....
Podcast #369: What Significant Events in Your Life Are Forever Embedded in Your Memory?
What significant events in your life are forever embedded in your memory? Some moments divide life into “before” and “after.” They may involve tragedy, loss, failure, opportunity, achievement or someone who changed the direction of our lives. These defining moments do...