As the manager of a home service business, this is often hard. There are so many fires coming at you so often, you become a firefighter instead of a manager. You are continuously tugged in different directions that deflect you all too often. But maintaining your focus...
As a manager, you know the drill: you look and see that someone has posted a bad review about your company. First reaction could be anger, it could be deniability, or it could drive you to write a hostile reply back to the person. But this is not the reaction we...
