As a manager, you know the drill: you look and see that someone has posted a bad review about your company. First reaction could be anger, it could be deniability, or it could drive you to write a hostile reply back to the person. But this is not the reaction we should take. Rather, we should immediately take action and start the process. Address the issue professionally, reply to it properly, take the required steps to investigate the incident, and take the steps required to turn this into a positive and not remain a negative. Most of all you cannot simply turn a blind eye as complaints have a way of escalating, at times even resulting in litigation.
This is our topic for this episode of the CVC Home Service Success Network. Our mission with our weekly broadcast is to share managers of home service companies the processes and concepts that can help them drive the company to the level they aspire to reach.